Arriva London Wins Business and Saves Money with Intelligent IT Support

| Success story

Capgemini’s value added services lead to new ten-year applications management contract with leading bus operator.

“ The Capgemini team are continually seeking - and delivering - new efficiencies in a way that is both proactive and collaborative, and I am delighted that their cost-saving support is to continue for a further ten years. ”Jeff Quantrell, Operations Director, Arriva London

The Situation

Arriva London is one of the biggest bus companies in the UK’s capital and operates under contract to Transport for London (TfL). Each year, Arriva London runs nearly 330 million passenger journeys in one of the world’s busiest cities. The company relies on Capgemini’s long term commitment to provide IT systems to underpin all of the key London bus operations. Core activities include crew scheduling, operational staffing, revenue accounting, performance monitoring and mileage planning.

The Solution

For over 20 years, Capgemini has demonstrated its desire to work with Arriva London as its long term IT partner. Capgemini has brought added value to the service with flexibility around response times to suit business critical periods, and to reward commitment to additional enhancements and project work with discounted fee rates. Combined with a high level of support service bringing a swift response and resolution to support calls, and delivering enhancements specifically tailored to the client’s requirements and dynamic schedule, this has proved a powerful solution.

The Result

Arriva London has decided to extend the applications management contract with Capgemini from 2009 to 2019. This long-term support will be provided from the UK. The contract enables the bus company to continue to achieve real reduction in costs to their business with the use of Capgemini’s software suite for bus operators which allows for a high degree of automation of business processes. Furthermore, these cost reductions enable Arriva London to both competitively and successfully bid for tendered routes by TfL, making the IT partnership a vital ingredient in Arriva London’s success.