Evolutions in Service Management

| Point de vue

Service Management strategy boosts financial performance

Learning from excellence in the aftermarket  and exploring beyond.

This study demonstrates that there are two different types of companies: traditional players, concentrating on Printing and Document Handling (PDH) and more generic players, also active in other High Tech-categories besides PDH.

The study shows that the most successful parties usually fall within the category of generic players, while they focus on devising innovative service solutions instead of the traditional players that primarily target innovation at product level.