Love Your Agent

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If you love your agents, set them free.

We know that everyone is different when it comes to the way they absorb, process and interpret information. Do you prefer words or images, the big picture or the fine details?

We believe that contact centre agents should have the freedom to choose a user interface that best suits their individual learning style.  Capgemini Consulting and Sword Ciboodle have revolutionized the contact center interface, because we believe that choice for your agents will improve your customer’s experience.