World Retail Banking Report 2016

| Rapport

As FinTech firms target key aspects of the banking value chain creating disintermediation, banks are seeking to play a central role in today’s evolving digital ecosystems to remain relevant while delivering superior customer experience. The World Retail Banking Report 2016, by Capgemini and Efma, explores customer experience globally, the disruption and impact of FinTechs, and how banking customers’ perceive them.