Automatic and online – the Belastingdienst transforms Dutch social welfare claims

| Interview

Capgemini has worked with the Belastingdienst to enable Dutch citizens to manage their social security allowances online, in real time. Willy Rovers, General Director of Customs in the Netherlands and the director of the Belastingdienst’s Toeslagen program, explains how the solution improves service for citizens and how Capgemini enabled the transformation of business and technology it entailed.